Wells Fargo Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  I had a very poor experience with personal banker, Brittney Kennedy, who was nice but poorly trained and unprofessional. I requested bank statements which was not a problem. However, the qualities were poor and were difficult to read due to the ink quality. I simply pointed out that I needed new statements and showed her the poor quality and instead of reprinting them she replied, "We are out of toner." Initially, I laughed because I thought she was joking and being jovial but she really expected me to walk away believing that Wells Fargo bank did not have anymore toner. I asked for a manager, Trent Fox, and was informed that we would be "unavailable" for thirty minutes and then they had to close. I was also informed that branch manager, Jaimie Robbins, was out of town for two weeks. I had to go and get another banker to put toner in the copier so that I could get bank statements. I was not offended but embarrassed that Wells Fargo would allow a branch to be run so unprofessionally in the heart of downtown Decatur. I no longer want to bank with this location and I would like corporate to train (not fire- I do believe in grace) the personal banker because she is going to cause them to lose a lot of customers with this level of embarrassing lack of professionalism.
  By Alduan Tartt, January 27, 2018
• ★ ★ ★ ★ ★
  I went to this branch for a personal loan following a family emergency that required funds that I did not have immediately available. I have never encountered warmer and more empathetic people. Ehize and Marquez were awesome! The only upsetting thing is that I am a visitor in Decatur and don't have the opportunity to have this as my home branch.
  By Cristina Barca, July 09, 2017
• ★ ☆ ☆ ☆ ☆
  Well deserved negative image. Closed safe deposit box and informed refund check would be issued by corporate. No refund--called branch who transferred me to Corporate -- Corporate blames branch, branch blames Corporate. Very telling that Corporate tried to call branch--but could not get anyone to answer. Bill received from Wells does not contain an account number---which they require to do anything re follow up.
  By Thomas Wigley, July 05, 2017

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